10.29.2011

customer service

this is sprint calling to follow up on a customer service call made on october 28th.  for english press 1, for spanish press 2.

overall, were you happy with the service that was provided?  please rate service on a scale of 1 -5, with 5 being extremely satisfied and 1 being extremely dissatisfied. [BEEP] you chose 3 on a scale of 1 -5 with 5 being extremely satisfied and 1 being extremely dissatisfied.  if this is correct, please press 1. if not, press 2.

please rate the listening skills of the last representative you spoke to on a scale of 1 - 5, with 5 being highly skilled and 1 being not skilled at all. [BEEP] you chose 3 on a scale of 1 - 5, with 5 being highly skilled and 1 being not skilled at all. if this is correct, please press 1. if not, press 2.

please rate how knowledgeable the last representative you spoke to was on a scale of 1 - 5, with 5 being very knowledgeable and 1 being not knowledgeable at all. [BEEP] you chose 3 on a scale of 1 - 5, with 5 being highly skilled and 1 being not skilled at all. if this is correct, please press 1. if not, press 2.

this continued on for 3 more questions.  i was too tired to listen to them all.  i'm even more too tired to type them all. this, boys and girls, is how good customer service is determined in our world today.  such efficiency.

1 comment:

rubyslipperz1052 said...

it's sad we can't talk to people...its just automated and/or typed words...